So as a disclaimer I use all Apple products. The interface is great. I’m able to use my MacBook my phone seamlessly and they last a while. With that said I haven’t had issues with iPhones in the past Today extends that I have had issues with this 12 pro. Now perhaps I received a dud… but either way where you’re paying more than $1000 for a phone the chances of receiving a dodge should be extremely low and having it replaced with a brand-new phone should not be that difficult. There are any are two reasons why this review is not going to be great which makes me sad as again my company of choice is Apple where electronics (phone/laptops) are concerned. I’ve had this phone for a little over one year. As per the photo my battery life is 83%. Furthermore, my ... MoreSo as a disclaimer I use all Apple products. The interface is great. I’m able to use my MacBook my phone seamlessly and they last a while. With that said I haven’t had issues with iPhones in the past Today extends that I have had issues with this 12 pro. Now perhaps I received a dud… but either way where you’re paying more than $1000 for a phone the chances of receiving a dodge should be extremely low and having it replaced with a brand-new phone should not be that difficult. There are any are two reasons why this review is not going to be great which makes me sad as again my company of choice is Apple where electronics (phone/laptops) are concerned. I’ve had this phone for a little over one year. As per the photo my battery life is 83%. Furthermore, my phone overheats extensively, it turns off on its own, there are substantial lags for example where I’m scrolling it will stop or the image on the green will break. Now despite all of these issues my main concern is the battery to which I have contacted Apple support through my AppleCare a lot. I’ve never really had an issue with AppleCare if anything I’ve had great experiences with receiving help however not as much with this phone. When my phone originally started having issues with the battery health I contacted Apple care and documented the issues extensively. Despite doing so I was told that this was normal, the technicians dead battery test over battery test months and months afterwards and I received the same replies over and over again turn the phone into dark mode, reduce background app refresh, turn on battery optimization, and a mirror out of other things. Despite these recommendations which I personally believe are not OK as again iPhone that costs this much should be used much more extensively then the way I use the phone and still be able to maintain its battery life at the very least for a few years. After a year my phone battery life dropped from 100% to 83%. I was told that the battery life would have to reach 80 in order for me to receive a battery replacement it has now been a little over a year and my battery life has been conveniently stuck at 83%. The mass does not add up. Where my phone would lose 3 to 4% in two weeks my phone has now stayed at 83% for quite some time (months). Two issues here. 1. Were someone again is spending so much money on a device, being advised to use it less, change the background appearance to dark especially if a person is experiencing vision related issues where that is not ideal, reducing cellular activity, and not viewing as many videos along with other suggestions are really just not appropriate the phone should be made to its price point and it to its use. This is a 12 Pro it should function as such. 2. I find it troubling that where issues are being experienced with this particular phone which are again extensive and very easily obtainable by quick Google search the company has not address the issues head-on but instead expect consumers to pay more to get them fixed. Well again I advocate for Apple products I believe a lot of companies moving farther away from customer experience in closer towards inaccessibility of customer support, specifically in addressing issues. With that said it to finish this really long review I have never spoken to in Apple support person who has been rude, unkind, Unhelpful or unable to give me some type of resolve. This is more so where development of products is concerned where my comments surrounding building products that meet concerns of the consumer apply

Love the phone. Been wanting it since it came out and finally put some money together to buy it. I do must say I’m happy to be back with iPhone. I was stuck with a Motorola G4 for almost a year and a half and that phone took a beaten and I finally got tired of it lagging and been a bit of an annoyance to navigate. This phone is clean, sturdy, and very well put together. Love the cameras, I blew my friends mind when I showed him it could take pictures in the dark on SELFIE mode. Even for a refurbished phone it still looks brand new, no dings nor scratches. Looked very clean and smooth when I unwrapped it. And yea unwrapped it. Would’ve prefer getting the whole “brand new fresh off the box” experience. But I’m not complaining. They secured it pretty well. Package ... MoreLove the phone. Been wanting it since it came out and finally put some money together to buy it. I do must say I’m happy to be back with iPhone. I was stuck with a Motorola G4 for almost a year and a half and that phone took a beaten and I finally got tired of it lagging and been a bit of an annoyance to navigate. This phone is clean, sturdy, and very well put together. Love the cameras, I blew my friends mind when I showed him it could take pictures in the dark on SELFIE mode. Even for a refurbished phone it still looks brand new, no dings nor scratches. Looked very clean and smooth when I unwrapped it. And yea unwrapped it. Would’ve prefer getting the whole “brand new fresh off the box” experience. But I’m not complaining. They secured it pretty well. Package might not be filled with bubble wrap but this phone is durable. All they needed was to wrap it around with some foam and the phone got to me in one piece, looked brand new. Didn’t even have to squint my eye I swear. Side note I didn’t put a rating on the finger print because I do not know whether this phone has one. I haven’t bothered the face recognition is enough. It won’t rwcognize your face with a mask on (obviously) but it does recognize from all kinds of angles. Literally even as far as your arms can reach. I’ve gotten myself an Apple Watch lately the 7 specifically and they go hand in hand love them both. I’ve had the phone for 4 months now and it still looks brand new, I still take it out of the case and feel it. I did spent a grand on it, which for a lot of people it is pretty pricy but so far I haven’t had a complain or a regret for buying a thousand dollar phone. Which was a HUGE thing before I bought it. Maybe it’s because I’m finally back with iPhone money doesn’t matter if you’re happy really. Camera is crisp btw.

Deceptive description of refurbished phone

I had ordered a "Refurbished (Excellent) - Apple iPhone 12 Pro 256GB Smartphone" from this vendor Device Care. First of all, it was poorly packaged. The phone was loose in the box, without any wrapping protecting it! Then I found that the screen had not just "barely noticeable hair line scratches", but a number of small dents in the glass, mostly in the upper corner. There was a number of scratches and small dents on the sides but that is normal as the sides of iPhones are very difficult to maintain in perfect condition even in a protective case. Overall, it was a phone in GOOD condition that had been used without a screen protector. Then I switched it on, configured it, and checked the battery health: 88%. So NOT A NEW BATTERY! I messaged the vendor who replied ... MoreI had ordered a "Refurbished (Excellent) - Apple iPhone 12 Pro 256GB Smartphone" from this vendor Device Care. First of all, it was poorly packaged. The phone was loose in the box, without any wrapping protecting it! Then I found that the screen had not just "barely noticeable hair line scratches", but a number of small dents in the glass, mostly in the upper corner. There was a number of scratches and small dents on the sides but that is normal as the sides of iPhones are very difficult to maintain in perfect condition even in a protective case. Overall, it was a phone in GOOD condition that had been used without a screen protector. Then I switched it on, configured it, and checked the battery health: 88%. So NOT A NEW BATTERY! I messaged the vendor who replied that it was totally normal for their "grade A" phones and that their standard is a 85% capacity for the battery! So beware prospective customers: this vendor and probably the whole Best Buy Market Place has a very fuzzy and ill-defined notion of "refurbished" and "excellent". I you are looking for a "like new" phone shop elsewhere or prepare to be disappointed like me! (Yes I was offered a refund -- hence the second star -- but I needed the phone urgently so I decided to keep it.)

Don’t do it

6/02/2022: turning auto brightness off doesn’t do anything, your phone will randomly just get super dim with no way to fix it.9/20/21:Still absolutely despise this phone, it just got insanely hot because I was trying to read an article that had a lot of ads on it. I’ve never had this happen with a different iPhone. Not user friendly. Battery does not last long. It was such a major mistake trading in my 8 plus for a 12 pro. The screen is tinted yellow, I hate not having a home button, hate that the control panel is at the top, the sharp edges are uncomfortable. It feels clunky and old, I feel like I severely downgraded by getting this and I couldn’t be more disappointed. I miss my old phone.

Except for the phone, nothing was of apple product

I took a risk of ordering a pre-owned iPhone 12 pro with no note on the condition. When it was delivered,- It was in a cheap phone box ( not of apple)- on opening the box, I realized that the lightning cable and power socket was of different brand( some cheap ones )- More importantly, the phone had nothing but dents and scratches all over it including the camera lens.- Please note, if you are returning a preowned product, there is a fee of $45. So you end up getting $45 less than you paid for.Was highly disappointed observing all these red flag. Returned it within an hour of delivery, didn’t signup for this by paying $899.Note to Best Buy: If it’s of pre owned please at least add a note on the product condition to provide awareness to those who buy this online.

Iphone is overrated

My first time switching to an iPhone after being a lifetime Samsung user. I must say that I am very disappointed and there is a lot lacking in the iPhone. The iPhone can not change setting for group messaging to send a message to a group and have them receive and respond as an individual— this is huge for me because I hate group messages where you have to see everyone’s replies and everyone else sees each other’s replies. Also you can not close multiple running apps at once, there is no close all button if you want to close 10 running apps, you literally have to swipe up and close each one individually or try to use multiple fingers and you might get lucky with 3 apps closing at the same time. Also there is no side bar to put your most used/ favorite apps. And ... MoreMy first time switching to an iPhone after being a lifetime Samsung user. I must say that I am very disappointed and there is a lot lacking in the iPhone. The iPhone can not change setting for group messaging to send a message to a group and have them receive and respond as an individual— this is huge for me because I hate group messages where you have to see everyone’s replies and everyone else sees each other’s replies. Also you can not close multiple running apps at once, there is no close all button if you want to close 10 running apps, you literally have to swipe up and close each one individually or try to use multiple fingers and you might get lucky with 3 apps closing at the same time. Also there is no side bar to put your most used/ favorite apps. And most of all you can only do LIMITED widgets and it does not allow you to make your contacts into widgets, which was one of my favorite things. Needless to say, I will be paying that $55 restocking fee for my favorite Samsung. Apple is totally overrated and I am definitely more disappointed than pleased even with the small amount of things the iPhone does have, Samsung has it too and then some.And also….buyers beware… something it seems that is happening with All new phones is there is only one port that shares charger and wired headphones, they do not come with charging box and only come with cord and neither new Samsung or IPhones have the LED notification light at the top of your phone….this is all more of a let down. And iPhones charger cable size changed too and will not fit into previous iPhone charging box/cube.

It feels like they’re making these worse on purpose

This is the last iPhone I’ll own, I hate it so much, this is the one that’s going to make me never buy another iPhone and I’ve had them since the 4. It’s not good, it’s not user friendly, simple things don’t ever work right. Swiping up never activates correctly, the settings at the top and the corner is silly. Bad battery life, the worst battery life of any phone I’ve had recently, I feel like I’m always rushing to plug it in, it’s plugged in right now actually. Always using low battery mode too. The hard angled edges are weird and uncomfortable, the design of the 8 felt so much better in my hand. There’s barely any more screen to look at than with smaller iPhones, and the parts that would be bigger are just wasted space. Like the giant 1/2 inch bar at the ... MoreThis is the last iPhone I’ll own, I hate it so much, this is the one that’s going to make me never buy another iPhone and I’ve had them since the 4. It’s not good, it’s not user friendly, simple things don’t ever work right. Swiping up never activates correctly, the settings at the top and the corner is silly. Bad battery life, the worst battery life of any phone I’ve had recently, I feel like I’m always rushing to plug it in, it’s plugged in right now actually. Always using low battery mode too. The hard angled edges are weird and uncomfortable, the design of the 8 felt so much better in my hand. There’s barely any more screen to look at than with smaller iPhones, and the parts that would be bigger are just wasted space. Like the giant 1/2 inch bar at the bottom of the screen that one has an emoji button and a voice to speech button, what a waste of space. Also the bar on the bottom you slide up shows up in screen shots. Also super annoyed I can’t see the actual numbers of my battery percentage at all times, you have to pull down the annoyingly placed settings menu to see it. TL;DRI hate it.

Refurbished doesn’t mean same as Apple refurbished

Great value and fair price. Both glass casings came pristine. Casing had some scuff indentations, but still better than what I was expecting. I don’t know why people don’t understand that refurbished doesn’t always mean like new, especially if not stated as such. It took me two weeks to write a review because I wanted to test the device and know that I didn’t have to return it. When I got the device, the battery died super quickly. After learning about the latest iOS update, I turned off the 5G capability and changed the clean energy charging. After doing those two things, I noticed that the battery lasted a lot longer and the device wasn’t as warm either (I use my device for everything, so I’m on it all day). Very happy with my purchase, and highly recommend this ... MoreGreat value and fair price. Both glass casings came pristine. Casing had some scuff indentations, but still better than what I was expecting. I don’t know why people don’t understand that refurbished doesn’t always mean like new, especially if not stated as such. It took me two weeks to write a review because I wanted to test the device and know that I didn’t have to return it. When I got the device, the battery died super quickly. After learning about the latest iOS update, I turned off the 5G capability and changed the clean energy charging. After doing those two things, I noticed that the battery lasted a lot longer and the device wasn’t as warm either (I use my device for everything, so I’m on it all day). Very happy with my purchase, and highly recommend this seller!!

We shall see

Bought this last night. I didn’t see the previous review before buying or I would have passed. I see the previous review was posted a week ago and the phone came dented and scratched all over even on the camera lens. I really hope they aren’t shipping that same phone to me now. It says you can cancel within 30 minutes of placing the order. I tried to cancel 10 minutes after placing order and there were options like change address, pick up in store, and cancel order but they were greyed out and could not be pressed. After 30 minutes they disappeared all together. Hopefully the previous person was being overly judgmental about a few tiny scratches and tiny chips of paint missing. I’m not worried about a few little scratches but if the camera lens is scratched and it ... MoreBought this last night. I didn’t see the previous review before buying or I would have passed. I see the previous review was posted a week ago and the phone came dented and scratched all over even on the camera lens. I really hope they aren’t shipping that same phone to me now. It says you can cancel within 30 minutes of placing the order. I tried to cancel 10 minutes after placing order and there were options like change address, pick up in store, and cancel order but they were greyed out and could not be pressed. After 30 minutes they disappeared all together. Hopefully the previous person was being overly judgmental about a few tiny scratches and tiny chips of paint missing. I’m not worried about a few little scratches but if the camera lens is scratched and it effects the camera quality I’m not gonna be happy.

iPhone 12 Pro: NOT an improvement

Glass back cracks easily. Side buttons misplaced for fingers; almost unusable. No kidding.The back arrow in SMS/iMessage rarely takes you back on the first attempt. A software messup and huge time-waster.No home button makes it harder to close apps. Apps seem to remain open after physically closing them. Phone screen ignores fingertip touch for flashlight and for choosing/closing apps. Takes more than several taps.Select/Copy/Paste cursor placement has a mind of its own. Oh, and no fingertip recognition to open phone.All-around annoying software.Very disappointing piece of junk.P.S. Daily Battery Life not good either.