Stainless steel pins. Our systems & warehouse is working faster than ever before. Sometimes, there may be times when you need to return an item purchased from us. If you return an item without contacting us or without following our instructions as per the policy, your return will not be accepted. You may be provided with a product exchange, refund, or store credit (at our discretion) only when the returned item is received, and it complies with the requirements of our policy. If the returned item does not meet the conditions of this policy, you are responsible for the cost of receiving your returned item back to your nominated address. Our products come with guarantees that cannot be excluded under Australian Consumer Law and you are entitled to choose a refund or replacement for major failures.