Natural chemical free pine shavings are great for small animal bedding and nest boxes. Please note that our carrier companies? However, you may be asked to provide your receipt as proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault. You may be asked to demonstrate that the problem with the goods was not your fault. For online transactions, all change of mind' transactions will be processed as a refund; you are then able to place another order in your own time for a replacement product from our online store. If you wish to exchange your change of mind item, it must be directly returned to one of our physical stores of the same brand.