Gain an audio edge. JBL Quantum 400 headset keeps you one step ahead with surround sound that engages you in the game and lets you anticipate every move. Designed for precision and immersion, JBL Quantum SOUND Signature helps you level up your performance for a real advantage in combat. JBL Quantum 400 also features a voice focus boom mic for clear multiplayer interactions, a game-chat balance dial, is certified for DISCORD, and compatible with TeamSpeak and more. A lightweight headband with memory foam ear cushions lets you game in comfort for hours on end. Up your game with JBL Quantum 400 headset and dominate your opponents.
Gain an audio edge. JBL Quantum 400 headset keeps you one step ahead with surround sound that engages you in the game and lets you anticipate every move. Designed for precision and immersion, JBL Quantum SOUND Signature helps you level up your performance for a real advantage in combat. JBL Quantum 400 also features a voice focus boom mic for clear multiplayer interactions, a game-chat balance dial, is certified for DISCORD, and compatible with TeamSpeak and more. A lightweight headband with memory foam ear cushions lets you game in comfort for hours on end. Up your game with JBL Quantum 400 headset and dominate your opponents.
Gain an audio edge. JBL Quantum 400 headset keeps you one step ahead with surround sound that engages you in the game and lets you anticipate every move. Designed for precision and immersion, JBL Quantum SOUND Signature helps you level up your performance for a real advantage in combat. JBL Quantum 400 also features a voice focus boom mic for clear multiplayer interactions, a game-chat balance dial, is certified for DISCORD, and compatible with TeamSpeak and more. A lightweight headband with memory foam ear cushions lets you game in comfort for hours on end. Up your game with JBL Quantum 400 headset and dominate your opponents.
Gain an audio edge. JBL Quantum 400 headset keeps you one step ahead with surround sound that engages you in the game and lets you anticipate every move. Designed for precision and immersion, JBL Quantum SOUND Signature helps you level up your performance for a real advantage in combat. JBL Quantum 400 also features a voice focus boom mic for clear multiplayer interactions, a game-chat balance dial, is certified for DISCORD, and compatible with TeamSpeak and more. A lightweight headband with memory foam ear cushions lets you game in comfort for hours on end. Up your game with JBL Quantum 400 headset and dominate your opponents.
Last updated at 06/18/2026 18:25:15
JBL Quantum 400 USB Over-Ear Gaming Headset - Black
10-day returns
JBL Quantum 400 Over-Ear Gaming Headset - Black
JBL Quantum 400 Gaming Headset (Black)
Delivery $10.99
JBL Quantum 400 Over Ear Gaming Headset (Black)
30-day returns
originally posted on uk.jbl.com
I received my Quantum 400's a week ago and have been putting them through the best testing you can, normal, every day use. These are marketed as gamer headphones and the gamer features truly stand out while allowing the headset to remain somewhat clean, the black finish is a primarily matt with a slight glossy effect on the outer rims of the ear cups while the RGB JBL logo blends in to look like just a engraving while the lighting is turned off and the microphone, although a little shorter than I'm used to, sits just about right and has a LED band to show if you are muted or audible. The headset is primarily made up of plastic, at this price point this is to be expected although this does not feel particularly weak or cheap, it does help with the weight, The padded ... MoreI received my Quantum 400's a week ago and have been putting them through the best testing you can, normal, every day use. These are marketed as gamer headphones and the gamer features truly stand out while allowing the headset to remain somewhat clean, the black finish is a primarily matt with a slight glossy effect on the outer rims of the ear cups while the RGB JBL logo blends in to look like just a engraving while the lighting is turned off and the microphone, although a little shorter than I'm used to, sits just about right and has a LED band to show if you are muted or audible. The headset is primarily made up of plastic, at this price point this is to be expected although this does not feel particularly weak or cheap, it does help with the weight, The padded headband, is minimal but not too thin or too thick and does not leave you feeling as though the headphones are digging in to your skull with any excess pressure or too light to feel unsupported. In short, I would say it's not perfect but just about right, personally I would like a slightly thicker but softer padding especially for long sessions. The ear cups themselves appear to be made from a faux leather outer while the memory foam inners make for not only a very comfortable fit but a secure seal and amazing external noise isolation. I was able to sit with these on for nearly 8 hours straight during a normal gaming session and they remained comfortable and secure throughout. Now for the sound, I had high expectations, having owned JBL in-ears I knew the sound profile to typically have a bass heavy orientation out of the box while still remaining clear through the rest of the sound stage. I expected much the same here and I was not disappointed. First I tried via USB which I believe will be most peoples use case and how I feel you can get the most out of these headphones. I started with the spatial sound turned off where I was met with a nice even sound profile that felt a little flat overall, left and right channels merged and didn't leave me feeling "present" in the scene be it in game, watching a movie or listening to music. Turning the spatial sound on to their QuantumSURROUND profile though was a totally different story, the sound stage instantly expanded, audio became much clearer and the positional cues were nearly perfect, I have used virtual surround profiles on headphones before and always preferred them to be off as I found them to be fatiguing and distracting but not here! You have various profiles as well, I would recommend the clarity for movies and music as this feels like it gives a more balanced audio profile across the full range without making any one area overpowering or too subtle. For gaming, my go to profile is FPS, this keeps the punches from the low bass noticeable and enhances the normally lower volume noises which I feel balances out the sound stage in most games and you begin to appreciate the sounds you may have missed previously (or with the surround turned off) The microphone is a bit of a hit and miss, it is clear, very clear in fact and as someone who is more softly spoken, it picked up my voice without issues and my teammates commented that it came through without any obvious distortion via Discord although did leave me sounding a little flat, think more telephone conversation than professional quality but what matters is it was clear, it was loud and there is no need for anything more while in the middle of a firefight! Now on to the not so good: As mentioned earlier, the microphone is a little shorter than I'm used to, this leaves the red LED band a little useless as it is out of sight so I am unable to see at a glance if I'm audible or not, this is easily overcome by using the flip up feature to turn off the microphone so this is very minor. The in-line controls on the headset itself featured on the left back earcup canThe title says it all really. I received my Quantum 400's a week ago and have been putting them through the best testing you can, normal, every day use. These are marketed as gamer headphones and the gamer features truly stand out while allowing the headset to remain somewhat clean, the black finish is a primarily matt with a slight glossy effect on the outer rims of the ear cups while the RGB JBL logo blends in to look like just a engraving while the lighting is turned off and the microphone, although a little shorter than I'm used to, sits just about right and has a LED band to show if you are muted or audible. The headset is primarily made up of plastic, at this price point this is to be expected although this does not feel particularly weak or cheap, it does help with the weight, The padded headband, is minimal but not too thin or too thick and does not leave you feeling as though the headphones are digging in to your skull with any excess pressure or too light to feel unsupported. In short, I would say it's not perfect but just about right, personally I would like a slightly thicker but softer padding especially for long sessions. The ear cups themselves appear to be made from a faux leather outer while the memory foam inners make for not only a very comfortable fit but a secure seal and amazing external noise isolation. I was able to sit with these on for nearly 8 hours straight during a normal gaming session and they remained comfortable and secure throughout. Now for the sound, I had high expectations, having owned JBL in-ears I knew the sound profile to typically have a bass heavy orientation out of the box while still remaining clear through the rest of the sound stage. I expected much the same here and I was not disappointed. First I tried via USB which I believe will be most peoples use case and how I feel you can get the most out of these headphones. I started with the spatial sound turned off where I was met with a nice even sound profile that felt a little flat overall, left and right channels merged and didn't leave me feeling "present" in the scene be it in game, watching a movie or listening to music. Turning the spatial sound on to their QuantumSURROUND profile though was a totally different story, the sound stage instantly expanded, audio became much clearer and the positional cues were nearly perfect, I have used virtual surround profiles on headphones before and always preferred them to be off as I found them to be fatiguing and distracting but not here! You have various profiles as well, I would recommend the clarity for movies and music as this feels like it gives a more balanced audio profile across the full range without making any one area overpowering or too subtle. For gaming, my go to profile is FPS, this keeps the punches from the low bass noticeable and enhances the normally lower volume noises which I feel balances out the sound stage in most games and you begin to appreciate the sounds you may have missed previously (or with the surround turned off) The microphone is a bit of a hit and miss, it is clear, very clear in fact and as someone who is more softly spoken, it picked up my voice without issues and my teammates commented that it came through without any obvious distortion via Discord although did leave me sounding a little flat, think more telephone conversation than professional quality but what matters is it was clear, it was loud and there is no need for anything more while in the middle of a firefight! Now on to the not so good: As mentioned earlier, the microphone is a little shorter than I'm used to, this leaves the red LED band a little useless as it is out of sight so I am unable to see at a glance if I'm audible or not, this is easily overcome by using the flip up feature to turn off the microphone so this is very minor. I would also like to see some noise cancelling features for the microphone as my teammates could very clearly hear my keyboard (and anything else around me). The in-line controls on the headset itself featured on the left back earcup can be... confusing but handy. You have the microphone mute at the bottom, volume in the middle and game/voice balance on the top. I have had a few occasions where I have wanted to adjust the volume and instead ended up adjusting the balance instead, I would like to see these a little more separated, perhaps with the mute button in between them. In summary: These headphones are very good quality and do not feel particularly cheap, they are also very comfortable for long play sessions. The sound stage via USB on the PC is good out of the box and amazing with the QuantumSURROUND feature turned on. The microphone is loud and clear, my only issue is there is no noise cancellation from the JBL software itself but easily remedied by using software specific noise cancellation which most applications have these days, I would still like to see this supported by the JBL software suite. be... confusing but handy. You have the microphone mute at the bottom, volume in the middle and game/voice balance on the top. I have had a few occasions where I have wanted to adjust the volume and instead ended up adjusting the balance instead, I would like to see these a little more separated, perhaps with the mute button in between them.
originally posted on fingerhut.com
First bought these hooked them up. Not impressed with the surround sound, but they were the cheaper model. Ran without problems until the software suggested I patch the software to the latest version. Ran the update got no error messages rebooted machine. Went to play The division 2 which Ran fine the night before the update, game crashed. The game would start to load then start stuttering or lagging to an unplayable state. After trying a few things I uninstalled the headset and related software, game stopped crashing and ran fine, just to be sure I reinstalled the JBL software game crashed. I emailed tech support to see if there was a way to go back to the previous version and was told not possible. Uninstalled and broke out my old headset, and contacted fingerhut ... MoreFirst bought these hooked them up. Not impressed with the surround sound, but they were the cheaper model. Ran without problems until the software suggested I patch the software to the latest version. Ran the update got no error messages rebooted machine. Went to play The division 2 which Ran fine the night before the update, game crashed. The game would start to load then start stuttering or lagging to an unplayable state. After trying a few things I uninstalled the headset and related software, game stopped crashing and ran fine, just to be sure I reinstalled the JBL software game crashed. I emailed tech support to see if there was a way to go back to the previous version and was told not possible. Uninstalled and broke out my old headset, and contacted fingerhut about returning. JBL tech support emailed me about a bunch of stuff to try, I work in Healthcare and have maybe 1-2 nights a week to play. As a note all other games I tried work but the one I play the most didn't.
originally posted on JBL
Bear with me on this one, this is a long story. I first bought this headphone set back in september. I was very happy with my purchase until i plugged them in my pc to realize the USB-C plug was defective. I brought them back for an exchange 9 days later. The next pair i was very happy with; -incredible sound, the microphone is great and they are very comfortable. It lasted 2 months before i started having the same probleme as before. The USB-C became defective . You see the cord is right above the shoulder which means everytime you move it also moves the cord. Its becomes loose causing the pc to stop detecting the head set like every second. On top of that, the earmufs move up to 90° but the rotating point if very cheap you have to be extremely careful. Both sides ... MoreBear with me on this one, this is a long story. I first bought this headphone set back in september. I was very happy with my purchase until i plugged them in my pc to realize the USB-C plug was defective. I brought them back for an exchange 9 days later. The next pair i was very happy with; -incredible sound, the microphone is great and they are very comfortable. It lasted 2 months before i started having the same probleme as before. The USB-C became defective . You see the cord is right above the shoulder which means everytime you move it also moves the cord. Its becomes loose causing the pc to stop detecting the head set like every second. On top of that, the earmufs move up to 90° but the rotating point if very cheap you have to be extremely careful. Both sides broke quite fast and easily , they received no shock, were never droped and were moved around carefully but the plastic material is thin and frail. The company was very helpfull and have a first year waranty so they did the exchange. I received my new pair about 1 month ago and they are breaking at the same place. Are they good headphone ? Yes . Are they worth 150$ ? No, definately not. The company is awesome but i've had 3 pairs so fait in less than a year and they all do the same thing.
| General | |
| Product Type | Headset - wired - USB, 3.5 mm jack |
| Weight | 274 g |
| Colour | Black |
| Earpad Material | Memory foam |
JBL Quantum 400 USB Over-Ear Gaming Headset - Black
10-day returns
JBL Quantum 400 Over-Ear Gaming Headset - Black
JBL Quantum 400 Gaming Headset (Black)
Delivery $10.99
JBL Quantum 400 Over Ear Gaming Headset (Black)
30-day returns
I received my Quantum 400's a week ago and have been putting them through the best testing you can, normal, every day use. These are marketed as gamer headphones and the gamer features truly stand out while allowing the headset to remain somewhat clean, the black finish is a primarily matt with a slight glossy effect on the outer rims of the ear cups while the RGB JBL logo blends in to look like just a engraving while the lighting is turned off and the microphone, although a little shorter than I'm used to, sits just about right and has a LED band to show if you are muted or audible. The headset is primarily made up of plastic, at this price point this is to be expected although this does not feel particularly weak or cheap, it does help with the weight, The padded ... MoreI received my Quantum 400's a week ago and have been putting them through the best testing you can, normal, every day use. These are marketed as gamer headphones and the gamer features truly stand out while allowing the headset to remain somewhat clean, the black finish is a primarily matt with a slight glossy effect on the outer rims of the ear cups while the RGB JBL logo blends in to look like just a engraving while the lighting is turned off and the microphone, although a little shorter than I'm used to, sits just about right and has a LED band to show if you are muted or audible. The headset is primarily made up of plastic, at this price point this is to be expected although this does not feel particularly weak or cheap, it does help with the weight, The padded headband, is minimal but not too thin or too thick and does not leave you feeling as though the headphones are digging in to your skull with any excess pressure or too light to feel unsupported. In short, I would say it's not perfect but just about right, personally I would like a slightly thicker but softer padding especially for long sessions. The ear cups themselves appear to be made from a faux leather outer while the memory foam inners make for not only a very comfortable fit but a secure seal and amazing external noise isolation. I was able to sit with these on for nearly 8 hours straight during a normal gaming session and they remained comfortable and secure throughout. Now for the sound, I had high expectations, having owned JBL in-ears I knew the sound profile to typically have a bass heavy orientation out of the box while still remaining clear through the rest of the sound stage. I expected much the same here and I was not disappointed. First I tried via USB which I believe will be most peoples use case and how I feel you can get the most out of these headphones. I started with the spatial sound turned off where I was met with a nice even sound profile that felt a little flat overall, left and right channels merged and didn't leave me feeling "present" in the scene be it in game, watching a movie or listening to music. Turning the spatial sound on to their QuantumSURROUND profile though was a totally different story, the sound stage instantly expanded, audio became much clearer and the positional cues were nearly perfect, I have used virtual surround profiles on headphones before and always preferred them to be off as I found them to be fatiguing and distracting but not here! You have various profiles as well, I would recommend the clarity for movies and music as this feels like it gives a more balanced audio profile across the full range without making any one area overpowering or too subtle. For gaming, my go to profile is FPS, this keeps the punches from the low bass noticeable and enhances the normally lower volume noises which I feel balances out the sound stage in most games and you begin to appreciate the sounds you may have missed previously (or with the surround turned off) The microphone is a bit of a hit and miss, it is clear, very clear in fact and as someone who is more softly spoken, it picked up my voice without issues and my teammates commented that it came through without any obvious distortion via Discord although did leave me sounding a little flat, think more telephone conversation than professional quality but what matters is it was clear, it was loud and there is no need for anything more while in the middle of a firefight! Now on to the not so good: As mentioned earlier, the microphone is a little shorter than I'm used to, this leaves the red LED band a little useless as it is out of sight so I am unable to see at a glance if I'm audible or not, this is easily overcome by using the flip up feature to turn off the microphone so this is very minor. The in-line controls on the headset itself featured on the left back earcup canThe title says it all really. I received my Quantum 400's a week ago and have been putting them through the best testing you can, normal, every day use. These are marketed as gamer headphones and the gamer features truly stand out while allowing the headset to remain somewhat clean, the black finish is a primarily matt with a slight glossy effect on the outer rims of the ear cups while the RGB JBL logo blends in to look like just a engraving while the lighting is turned off and the microphone, although a little shorter than I'm used to, sits just about right and has a LED band to show if you are muted or audible. The headset is primarily made up of plastic, at this price point this is to be expected although this does not feel particularly weak or cheap, it does help with the weight, The padded headband, is minimal but not too thin or too thick and does not leave you feeling as though the headphones are digging in to your skull with any excess pressure or too light to feel unsupported. In short, I would say it's not perfect but just about right, personally I would like a slightly thicker but softer padding especially for long sessions. The ear cups themselves appear to be made from a faux leather outer while the memory foam inners make for not only a very comfortable fit but a secure seal and amazing external noise isolation. I was able to sit with these on for nearly 8 hours straight during a normal gaming session and they remained comfortable and secure throughout. Now for the sound, I had high expectations, having owned JBL in-ears I knew the sound profile to typically have a bass heavy orientation out of the box while still remaining clear through the rest of the sound stage. I expected much the same here and I was not disappointed. First I tried via USB which I believe will be most peoples use case and how I feel you can get the most out of these headphones. I started with the spatial sound turned off where I was met with a nice even sound profile that felt a little flat overall, left and right channels merged and didn't leave me feeling "present" in the scene be it in game, watching a movie or listening to music. Turning the spatial sound on to their QuantumSURROUND profile though was a totally different story, the sound stage instantly expanded, audio became much clearer and the positional cues were nearly perfect, I have used virtual surround profiles on headphones before and always preferred them to be off as I found them to be fatiguing and distracting but not here! You have various profiles as well, I would recommend the clarity for movies and music as this feels like it gives a more balanced audio profile across the full range without making any one area overpowering or too subtle. For gaming, my go to profile is FPS, this keeps the punches from the low bass noticeable and enhances the normally lower volume noises which I feel balances out the sound stage in most games and you begin to appreciate the sounds you may have missed previously (or with the surround turned off) The microphone is a bit of a hit and miss, it is clear, very clear in fact and as someone who is more softly spoken, it picked up my voice without issues and my teammates commented that it came through without any obvious distortion via Discord although did leave me sounding a little flat, think more telephone conversation than professional quality but what matters is it was clear, it was loud and there is no need for anything more while in the middle of a firefight! Now on to the not so good: As mentioned earlier, the microphone is a little shorter than I'm used to, this leaves the red LED band a little useless as it is out of sight so I am unable to see at a glance if I'm audible or not, this is easily overcome by using the flip up feature to turn off the microphone so this is very minor. I would also like to see some noise cancelling features for the microphone as my teammates could very clearly hear my keyboard (and anything else around me). The in-line controls on the headset itself featured on the left back earcup can be... confusing but handy. You have the microphone mute at the bottom, volume in the middle and game/voice balance on the top. I have had a few occasions where I have wanted to adjust the volume and instead ended up adjusting the balance instead, I would like to see these a little more separated, perhaps with the mute button in between them. In summary: These headphones are very good quality and do not feel particularly cheap, they are also very comfortable for long play sessions. The sound stage via USB on the PC is good out of the box and amazing with the QuantumSURROUND feature turned on. The microphone is loud and clear, my only issue is there is no noise cancellation from the JBL software itself but easily remedied by using software specific noise cancellation which most applications have these days, I would still like to see this supported by the JBL software suite. be... confusing but handy. You have the microphone mute at the bottom, volume in the middle and game/voice balance on the top. I have had a few occasions where I have wanted to adjust the volume and instead ended up adjusting the balance instead, I would like to see these a little more separated, perhaps with the mute button in between them.
First bought these hooked them up. Not impressed with the surround sound, but they were the cheaper model. Ran without problems until the software suggested I patch the software to the latest version. Ran the update got no error messages rebooted machine. Went to play The division 2 which Ran fine the night before the update, game crashed. The game would start to load then start stuttering or lagging to an unplayable state. After trying a few things I uninstalled the headset and related software, game stopped crashing and ran fine, just to be sure I reinstalled the JBL software game crashed. I emailed tech support to see if there was a way to go back to the previous version and was told not possible. Uninstalled and broke out my old headset, and contacted fingerhut ... MoreFirst bought these hooked them up. Not impressed with the surround sound, but they were the cheaper model. Ran without problems until the software suggested I patch the software to the latest version. Ran the update got no error messages rebooted machine. Went to play The division 2 which Ran fine the night before the update, game crashed. The game would start to load then start stuttering or lagging to an unplayable state. After trying a few things I uninstalled the headset and related software, game stopped crashing and ran fine, just to be sure I reinstalled the JBL software game crashed. I emailed tech support to see if there was a way to go back to the previous version and was told not possible. Uninstalled and broke out my old headset, and contacted fingerhut about returning. JBL tech support emailed me about a bunch of stuff to try, I work in Healthcare and have maybe 1-2 nights a week to play. As a note all other games I tried work but the one I play the most didn't.
Bear with me on this one, this is a long story. I first bought this headphone set back in september. I was very happy with my purchase until i plugged them in my pc to realize the USB-C plug was defective. I brought them back for an exchange 9 days later. The next pair i was very happy with; -incredible sound, the microphone is great and they are very comfortable. It lasted 2 months before i started having the same probleme as before. The USB-C became defective . You see the cord is right above the shoulder which means everytime you move it also moves the cord. Its becomes loose causing the pc to stop detecting the head set like every second. On top of that, the earmufs move up to 90° but the rotating point if very cheap you have to be extremely careful. Both sides ... MoreBear with me on this one, this is a long story. I first bought this headphone set back in september. I was very happy with my purchase until i plugged them in my pc to realize the USB-C plug was defective. I brought them back for an exchange 9 days later. The next pair i was very happy with; -incredible sound, the microphone is great and they are very comfortable. It lasted 2 months before i started having the same probleme as before. The USB-C became defective . You see the cord is right above the shoulder which means everytime you move it also moves the cord. Its becomes loose causing the pc to stop detecting the head set like every second. On top of that, the earmufs move up to 90° but the rotating point if very cheap you have to be extremely careful. Both sides broke quite fast and easily , they received no shock, were never droped and were moved around carefully but the plastic material is thin and frail. The company was very helpfull and have a first year waranty so they did the exchange. I received my new pair about 1 month ago and they are breaking at the same place. Are they good headphone ? Yes . Are they worth 150$ ? No, definately not. The company is awesome but i've had 3 pairs so fait in less than a year and they all do the same thing.
Bought this almost a year ago. Used it only for zoom meetings and the watch the occasional training video. Love the RGB effect. The sound quality was amazing and the microphone was very good (although not detachable). However there plastic construction was terrible. The headset broke from just general use and can no long stay on. It has never been dropped, and has even has it's own stand. I have other JBL products which were amazing but I can't say the same for this.
By the begining of 2020 I had already heard a tremendous amount of positive feedback about JBL. They were top of the line for sound at a good price. Sadly When i bought those headphones at my local Bestbuy in the summer 2020 i was on for some of the worst experience. The positive: the sound quality is insane 10/10 unbeatable, but everything else about it is bad. First the computer Drivers would crash at random moments and this was during covid when zooms and discord were important. The sound of the computer would stop until Windows would start a troubleshoot which could take a few minutes. It was faster to restart the computer. It got fixed only a year after my purchased. I was up for no good. The Headset was really flimsy and weak around the earflap. My last ... MoreBy the begining of 2020 I had already heard a tremendous amount of positive feedback about JBL. They were top of the line for sound at a good price. Sadly When i bought those headphones at my local Bestbuy in the summer 2020 i was on for some of the worst experience. The positive: the sound quality is insane 10/10 unbeatable, but everything else about it is bad. First the computer Drivers would crash at random moments and this was during covid when zooms and discord were important. The sound of the computer would stop until Windows would start a troubleshoot which could take a few minutes. It was faster to restart the computer. It got fixed only a year after my purchased. I was up for no good. The Headset was really flimsy and weak around the earflap. My last headset last me 5 years, never broke and are still holding. It broke after a year and I had to tape it so it would'nt hang over by the cable risking to break wholly. since the begining the cable started to get messy and tangly since it was'nt made of rubber but of a new type of material which was stronger but did create a lot of difficult knots, twists and general inconfort. After a while the end of the cable that would fit in the headphone started to be unstable. It would dislodge itself when my head would move just a little bit. It would'nt drop but only temporary lose connection and the sound for a few seconds. It became increasingly annoying since the sound would simply stop until i disconnect the cable and reconnect it to the headphone or the computer Finally the cable gave up before I did It burned because of his compulsive need of being reconnected to the headphone. JBL makes great speakers, let me say it a second time because people will believe i'm only here to throw shades because I would be a Fanboy of another company. They are the best on the market but the gaming headphones are a big failure, lots of cool feature but terribly manufactured. Sincerely not worth it.
Bought 2 of these one for my 14 yr old and the other myself, Son's broke after a month, thought it was him having a rage quit but mine broke after 6 months and they were really well looked after. Reading the reviews I see others have had the same issue. Pricey for something which you'll only get 6 months out of. The product itself I really liked, blocks out exterior noise, easy to adjust the volume and quality of the sound it good, but they have a weak spot at the pivot joint and the ear piece part breaks. About a 5mm shard of plastic breaks off which then makes the ear piece flop around and the headset unusable. For this I wouldn't recommend.
The sound quality is good and they are rather comfortable. The software with surround sound does actually help in-game as they said especially for games like Valorant. However, it does occasionally need troubleshooting and messing with. The main issue I encountered was the fact that the plastic around the area in which the headphones rotate just broke. Straight up. Broke. Like the plastic literally snapped off. So for that specific reason, I would not recommend the headphones otherwise they are great headphones that are extremely comfortable and affordable. Because I used the headset for a short period before realising it had broken I was not allowed to return them. I'm still using the headset to this day it's just that both sides are literally taped up to stop it ... MoreThe sound quality is good and they are rather comfortable. The software with surround sound does actually help in-game as they said especially for games like Valorant. However, it does occasionally need troubleshooting and messing with. The main issue I encountered was the fact that the plastic around the area in which the headphones rotate just broke. Straight up. Broke. Like the plastic literally snapped off. So for that specific reason, I would not recommend the headphones otherwise they are great headphones that are extremely comfortable and affordable. Because I used the headset for a short period before realising it had broken I was not allowed to return them. I'm still using the headset to this day it's just that both sides are literally taped up to stop it from falling into parts and being held up by only the cord. I would also like to mention that I wasn't ever rough with these headphones I simply just picked them up and put them down a lot so I turned them a lot which obviously the headphones couldn't handle I suppose.
Purchased JBL Quantum 400 headphones from Harvey Norman Maroochydore on 26/12/21. The plastic on the headphones above the earcups deteriorated after just 1 month leaving the earcups hanging only by the wire and rendering the set unusable. Noticed the right side was 'gone' on Saturday afternoon and when packaging them up for return on Sunday morning (today) the left side crumbled away. Harvey Norman staff refused a refund claiming that the issue was a result of 'damage'. The section that disintegrated is just above the earcups and physically can't be incidentally 'damaged' by contact with any surfaces: the earcups (when not dangling by the cord as they are now) kept that section of plastic raised. When pointing out this impossibility in response to the 'damage' claim ... MorePurchased JBL Quantum 400 headphones from Harvey Norman Maroochydore on 26/12/21. The plastic on the headphones above the earcups deteriorated after just 1 month leaving the earcups hanging only by the wire and rendering the set unusable. Noticed the right side was 'gone' on Saturday afternoon and when packaging them up for return on Sunday morning (today) the left side crumbled away. Harvey Norman staff refused a refund claiming that the issue was a result of 'damage'. The section that disintegrated is just above the earcups and physically can't be incidentally 'damaged' by contact with any surfaces: the earcups (when not dangling by the cord as they are now) kept that section of plastic raised. When pointing out this impossibility in response to the 'damage' claim in a follow up phone call to the store, Harvey Norman staff subsequently claimed the 'damage' could have been caused when putting the set on and off (ie: normal use) or 'bending them back too far'. This subsequent claim just reinforces that the set is defective/poor quality and not fit for purpose. There is already a 1 star review on for this headset from 7 months ago outlining ***exactly the same fault*** which also occurred a month after purchase making the issue a known defect. Also static noise is an issue with this set but obviously not as much of an issue as the dangling ear cups/deteriorating plastic!
Like I say, probably the best set of headphones I've had, period. 10/10 ***** Price is on-point. Obviously because of the price you don't get things like a detachable microphone (which is fine, because its a "fold up to mute") , and the actual design where the headstrap attaches to the cups LOOKS LIKE it might break easily. BUT!!!! I've had these for a couple of months now and have had literally zero problems. The battery even stays charged from all day work use/music and all evening gaming. Its pretty impressive actually. I tend to just give it 5 minutes here and there. Really nice USB-C connection, very sturdy feeling. I'm really happy with this product, like properly chuffed. Thanks JBL! Hopefully my gleaming review isn't misplaced, and you take as best care for ... MoreLike I say, probably the best set of headphones I've had, period. 10/10 ***** Price is on-point. Obviously because of the price you don't get things like a detachable microphone (which is fine, because its a "fold up to mute") , and the actual design where the headstrap attaches to the cups LOOKS LIKE it might break easily. BUT!!!! I've had these for a couple of months now and have had literally zero problems. The battery even stays charged from all day work use/music and all evening gaming. Its pretty impressive actually. I tend to just give it 5 minutes here and there. Really nice USB-C connection, very sturdy feeling. I'm really happy with this product, like properly chuffed. Thanks JBL! Hopefully my gleaming review isn't misplaced, and you take as best care for the environment as you possibly can do. We all want our planet to live! x <3 Lets be real, we know that nothing else matters.
My 11 year old son bought these headphones with his own a few months ago and the sound started cutting out a few weeks in and the only way to get the sound back is to uninstall the the JBL app and then connect headphones via USB and it would start working again. These headphones are very comfortable and offer great sound when they work but with the sound randomly stopping every few days it renders them almost usefulness, very unreliable, and a very frustration experience. I work in IT and I've personally tried to use these headphones for work calls on multiple laptops and they regularly just stop working. Seriously, any chance of a refund or swap for alternate headphones? We wanted these to work so bad but they have fallen well below expectations. Many thanks
| General | |
| Product Type | Headset - wired - USB, 3.5 mm jack |
| Weight | 274 g |
| Colour | Black |
| Earpad Material | Memory foam |
