This quick, automated turnaround means that alterations are not always possible. You can track each item's progress on the courier's website. Ozzie Energy warrants its products against defects in materials and/or workmanship. However, should your item not function on arrival you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to the resolution being provided. If the item has sustained damage in transit, or is not returned as noted above, a revised refund amount may be required.