If the item is not received by Gizmo Grove, you will not be eligible for a return. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address. For products that are defective / DOA and reported to us within a reasonable timeframe, Gizmo Grove shall arrange a refund or a replacement as per the customer's preference. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.