Absolutely horrible. The headphones work very well until the plastic start to snap from basic use. To take these headphones off you have to pull them out from your head, and the plating is unable to last while doing this. It started to crack on the section that appears when you adjust the size. This did not just happen on my first pair, but also my replacement pair that Razor sent to me after I explained how the first ones broke. I do not reccomend purchasing these headphones.

Comfy Enough

With the advance of technology, I thought by this time, people knows how to design a well verse of the headset but it isn't so. I bought the G432 from the Logitech and after a few months, one of the earcup went dead. I bought another Mpow 071 headset, everything seemed perfect but it crushed my ear after an hour wearing. Finally I bought this yesterday and I was wearing for an hour and it was so good so far. It's comfy for my ears and the volume is loud enough for conversation with my customers since I work as a customer service from home and I need a good headset to carry me through the day. The only thing I don't like about this is the "control volume button" and "the mute button" are small and above the earcup and it's hard to reach. The G432 has a better idea by ... MoreWith the advance of technology, I thought by this time, people knows how to design a well verse of the headset but it isn't so. I bought the G432 from the Logitech and after a few months, one of the earcup went dead. I bought another Mpow 071 headset, everything seemed perfect but it crushed my ear after an hour wearing. Finally I bought this yesterday and I was wearing for an hour and it was so good so far. It's comfy for my ears and the volume is loud enough for conversation with my customers since I work as a customer service from home and I need a good headset to carry me through the day. The only thing I don't like about this is the "control volume button" and "the mute button" are small and above the earcup and it's hard to reach. The G432 has a better idea by making "the mute button" and the flip to mute function is handy and not a distraction while wearing the headset. I had no issues with pain or pressure on my head or ears and felt that the padding was good for the design.

DO NOT BUY THESE AWFUL HEADPHONES

These headphones have AWFUL audio quality. They always cut out when any semi loud sound played through them. I tried my RIG 400 headset on the same song I listened to on the kraken, and it sounded so much better. And they are in the same price range. Do not buy these, go get a RIG headset, they have actually good sound quality and are more comfy at that.

Decent sound, trash microphone.

Comfortable ear cushions but rest is made of cheap plastic. Sound is decent, highs are fine but bass is bad. 7.1 is working only on windows 10 so if you are still on older versions you can't use 7.1. Microphone is probably worst mic that I have ever used (even my camera has better mic). In synapse 3 which is compatible with this kraken x usb model, you have only settings to turn on and off led light and set breathing mode to it, and you can turn sound volume up or down. They totally forgot about mic settings and some sound equalizer, or bass boost option..we are in 2020, not in 2010..This product should cost like 20€ max. I'm going to replace it with some better headset.You should not buy this product, there are alot better headsets in this price range.

Do your research before you buy this junk.

The sound quality on this headset is really good considering the price and the noise cancelling is decent, however the build quality is very poor and Razer customer support is terrible.I bought this headset in late August 2020 and I started noticing that the plastic adjustable band had started to break in half in late December 2020. I used this headset daily, for long periods of time and to be honest, it was very uncomfortable. If I adjusted the band to be a bit more loose than what I felt comfortable with, it would start to slide off my head slowly and just become a nuisance. The adjustable band broke off today on January 5th, 2021 just by flexing it a little while taking it off.My return period with Best Buy was obviously over by the time the headset broke, so ... MoreThe sound quality on this headset is really good considering the price and the noise cancelling is decent, however the build quality is very poor and Razer customer support is terrible.I bought this headset in late August 2020 and I started noticing that the plastic adjustable band had started to break in half in late December 2020. I used this headset daily, for long periods of time and to be honest, it was very uncomfortable. If I adjusted the band to be a bit more loose than what I felt comfortable with, it would start to slide off my head slowly and just become a nuisance. The adjustable band broke off today on January 5th, 2021 just by flexing it a little while taking it off.My return period with Best Buy was obviously over by the time the headset broke, so I went to Razer support because they ensure and openly advertise that their products are of high quality and long lasting compared to their competitors, which is not the case. After spending 30 minutes on a live chat with a Razer assistant constantly telling me that they have to ask their supervisor for permission with everything that they do, I was ultimately told that my headset fell under CID, aka Customer Induced Damage. The assistant was very helpful and told me that they could try to appeal that decision for me but at that point, it was just laughable at how stingy their policies and support line were that I really had no hope that this very wealthy company would ensure their promises of a reliable, long lasting product to any consumer. Not so surprising, the case was not overturned and I practically flushed my money down the toilet with this cheap Razer headset.I am just disappointed in the build quality in this Razer headset because it lasted for less than 5 months after regular, daily use. A cheaper, good reviewed headset on Best Buy would probably last you a lot longer than this junk.Another thing to note, the fake leather ear cups are HUGE oil magnets. If you have slightly greasy hair and/or skin then be prepared to clean those ear cups almost everyday.I cannot recommend this headset to anyone at all, it is just a huge waste of money and you're better off spending it on a headset of higher quality or if you do your research, you can find a well preforming headset with better build quality somewhere else.

Don’t release the Kraken unless you have to

As usual, product arrived right on time and in great condition, thanks Best Buy. Upon opening the outer box and reviewing the product itself, I was amazed with the quality of the packaging for the headset itself as this would be packaging that you’d expect for $200-$300 headsets. Here’s my honest review:Pros:1. Extremely lightweight and comfortable to wear2. Looks like a super expensive headset3. Adjustable and flexible mic boom4. Supposedly it has 7.1 surround sound audio5. Great value for what you getCons:1. No way to adjust chat volume aside from game volume2. Doesn’t come with a controller adapter, just the cable adapter to use for a PC3. Mute push-button is actually on with the button in the out position, which is confusing4. Instead of charging ... MoreAs usual, product arrived right on time and in great condition, thanks Best Buy. Upon opening the outer box and reviewing the product itself, I was amazed with the quality of the packaging for the headset itself as this would be packaging that you’d expect for $200-$300 headsets. Here’s my honest review:Pros:1. Extremely lightweight and comfortable to wear2. Looks like a super expensive headset3. Adjustable and flexible mic boom4. Supposedly it has 7.1 surround sound audio5. Great value for what you getCons:1. No way to adjust chat volume aside from game volume2. Doesn’t come with a controller adapter, just the cable adapter to use for a PC3. Mute push-button is actually on with the button in the out position, which is confusing4. Instead of charging within itself, uses the controller’s batteries as a power source and drains the batteries quickly (only about 4 hours of use before needing a recharge)5. Website to “download” the 7.1 surround sound audio is misleading and I can’t tell the difference anyways in the “enhanced” audioConclusion:I highly recommend this as either an entry-level headset or a backup headset like I’m using it as. My original Turtle Beach XO-7 headset broke, so I got this as an alternative since I heard nothing but good things about Razor products for gaming and b/c it was on sale for $40 at the time.I have a Turtle Beach Recon 200 that I use now instead of this headset since you can actually control both the game and chat volume separately without needing an adapter and it has its own power source so it doesn’t drain the controller batteries like the Kraken X does. The Turtle Beach also has a really nice feature with automatically muting if you stow the mic in an upwards position unlike the confusing mute button on the Kraken X. So, until my Recon 200 bites the dust I won’t be using this headset but it’s still nice to have as a backup.

Good product, faulty used model

The product is inherently good. Great unidirectional mic blocks out background noise and provides good quality voice, and the headset provides decent audio. The used model I got just has an issue with static coming through the mic at random times. Itll completely stop picking up audio from the mic and the other players will just hear weird static noises coming from the mic for about 15 seconds then it stops. Its a tad annoying. But other than that its a great product.

Great Budget Option

TL;DRFantastic budget optionGreat Sound QualityRough Build QualityBreaks EasilyIn my opinion, the Razer Kraken X is a fantastic headset, especially for the price. It gives fantastic sound quality and has given that fantastic quality for the time that I've owned one, that being over a year. As expected from a $50 headset, though, the build quality isn't great and it's definitely something that needs to be taken into consideration. A few months after buying the headset, my brother's literally snapped in half after he was putting it on. It was fixable with electrical tape, but didn't fit as well then. A few days ago, the same thing happened to me. My headset randomly snapped and I had to fix it with electrical tape (and it is also important to note that I have ... MoreTL;DRFantastic budget optionGreat Sound QualityRough Build QualityBreaks EasilyIn my opinion, the Razer Kraken X is a fantastic headset, especially for the price. It gives fantastic sound quality and has given that fantastic quality for the time that I've owned one, that being over a year. As expected from a $50 headset, though, the build quality isn't great and it's definitely something that needs to be taken into consideration. A few months after buying the headset, my brother's literally snapped in half after he was putting it on. It was fixable with electrical tape, but didn't fit as well then. A few days ago, the same thing happened to me. My headset randomly snapped and I had to fix it with electrical tape (and it is also important to note that I have only dropped the headset a few times and it broke randomly, not with a pinpointable event)

Purchased to Replace Astro A10

Excellent value at $39.99. Bought these as replacement for the Astro A10s used by my grandchildren. The Kracken Razer X has a better sound profile (lower frequency response) so the game audio sounds less tinny. The X is much light and is more comfortable to wear for long periods. It has a detachable cable. I personally like the location of the mute button and the volume control which is on the headset body. As an added plus, it comes with an optional cable if you want to connect it to a unit that has separate speaker/mic. All in all I'm satisfied and the grandchildren love them.

Very basic. Big compatibility problems.

I bought this headset for my son to replace a Turtle Beach brand headset that was a very good headset, but finally began to periodically fail after a good run. The Kraken X ear cups are soft and pretty comfortable, without too much squeeze on the head overall. The cups are covered in a faux leather, not a cloth material, so for some people, they might be warmer over the ears.The mic is fairly short, compared to the last headset we owned, and isn't nearly as flexible. It is fairly flexible and can be bent up out of the way when not in use.The left ear cup has a built-in volume control, but even at its loudest, this headset isn't very loud. It also comes with an in-line mic mute button near the volume control. This is what made us disappointed & frustrated with ... MoreI bought this headset for my son to replace a Turtle Beach brand headset that was a very good headset, but finally began to periodically fail after a good run. The Kraken X ear cups are soft and pretty comfortable, without too much squeeze on the head overall. The cups are covered in a faux leather, not a cloth material, so for some people, they might be warmer over the ears.The mic is fairly short, compared to the last headset we owned, and isn't nearly as flexible. It is fairly flexible and can be bent up out of the way when not in use.The left ear cup has a built-in volume control, but even at its loudest, this headset isn't very loud. It also comes with an in-line mic mute button near the volume control. This is what made us disappointed & frustrated with this product.The headset works well as a plug & play device with my son's gaming laptop, but the mic mute button DOES NOT function. At first, we thought it was faulty, but when I plugged the headset into my iPhone, the mic mute button functions properly. So it appeared to be a compatibility issue. My son's laptop is a pretty new, high-end gaming laptop running Windows 10, so this headset should be plug & play without issues. To test the problem, I plugged the headset into another laptop, but again, the mic mute button would not function. On that laptop, I also got a loud humming noise when playing back a recording made with the headset. I contacted Razer and they wanted to know if I had tried the "Y" adapter that came with the headset. The Y adapter is for computers that have separate mic and headphone jacks. I hadn't tried that because a vast majority of laptops, including ours, have a single, combined headphone/mic jack. Besides, if the mic mute button only works with the separate jacks, that's a major design flaw. They also blamed it on a Microsoft software issue, because of course they would.At that point, I tested the Y adapter on a computer that does have separate headphone & mic jacks, but I could not get the Kraken microphone to work AT ALL. The headphones would work, but the microphone would not function at all on that computer.So to recap, I've tried this headset on 3 different computers with both jack configurations and the mic mute button will not function on any of them. On one, the mic doesn't work at all and on another, there's a loud hum when playing back a recording. Keep in mind that every other device I plug into these 3 computers, including an old stand-alone microphone, work flawlessly. This is a clear indication that it's NOT a Microsoft issue, like Razer claims, but is a major compatibility issue with this Razer headset. I'm still waiting for their response, but they had to start a new trouble ticket because after our last exchange, they deemed the problem solved and closed the case without confirming it with me.After the purchase of 2 Razer mouses and now this Razer headset, we're done buying Razer products. Their customer service is terrible. Giving this review 3 stars might be too generous, but the Kraken X headset does technically work on my son's gaming laptop. He just has to mute the mic through his gaming chat software instead of the built-in mute button.