Bought a FOLD phone that turned out to be innovating and beautiful. The concept and the idea is there and when the phone is used is an amazing phone in everyway. However why 1 star simple, when the phone works it works when it doesn't is an absolute garbage. I bought a fold on April last year. very soon after buying the phone the big screen cracked in the middle, contacted Samsung they sent me to a repair center then they fixed it. later the same week after receiving the phone the same week one day when I woke up phone was on recovery mode and there was possible way to use it reboot hard reboot nothing work, again had to go back to the repair center and they had to reset the phone somehow unfortunately this time I had not backup my data and I lost crucial ... MoreBought a FOLD phone that turned out to be innovating and beautiful. The concept and the idea is there and when the phone is used is an amazing phone in everyway. However why 1 star simple, when the phone works it works when it doesn't is an absolute garbage. I bought a fold on April last year. very soon after buying the phone the big screen cracked in the middle, contacted Samsung they sent me to a repair center then they fixed it. later the same week after receiving the phone the same week one day when I woke up phone was on recovery mode and there was possible way to use it reboot hard reboot nothing work, again had to go back to the repair center and they had to reset the phone somehow unfortunately this time I had not backup my data and I lost crucial information from my business at this moment I had started regretting ever Getting this phone I have had Samsung phones for 15 years never have I had a problem like this. Right away I started asking for replacement the always refused. then a couple of months later the big screen would not turn on and the front screen touch screen was faulty it worked only sometimes making it unusable YET again for a third time in less than a year I had to send Samsung the phone for repair but this time I was done really the price of the phone does not justify this quality and issues, once again a requested and exchange and once again they refused. This is where my disappointment with Samsung really got bad. The phone clearly is not ok and I told the last Rep I spoke to what happens if the phone fails after manufacture warranty ends because this obviously is bound to happen again, they did not care simply according to them is passed the return policy I mean What is this seriously, can they not see my struggle with a 2000$ phone? I was left with no choice and kept the phone. now right after manufacture warranty expired again for the 4th time the big screen would not turn on and the small screen touch screen would work sometimes, I would have to reboot the phone several times to get the only screen that would work to respond when touch it and to add to the fire wi-fi stops working it would not connect to Wi-Fi. At this moment I am beyond done with this I call Samsung and guess what they cant help warranty is expired. I got on a real fight with them and since they saw all the issues I previously had they did a one time exception to fix it BUT NOT TO REPLACE THE FAULTY Phone, Guess what as soon as get the phone back I'm trading it. as I mentioned the have they right idea and innovation but DO NOT BUY THIS PHONE THEY ARE MILES AWAY FROM GETTING IT RIGHT!!!!! YOU HAVE BEEN WARNED

I absolutely love the idea of the Z fold phones and it has definitely been an interesting ownership experience. After purchasing the phone I was very happy with the screen clarity and image quality. I like the smaller screen on the front with the option to just open the phone and see a larger clearer version. The unfortunate part is all in the durability and functionality parts of the phones day to day use. SO many clitchy experiences on basic websites or applications. Many apps seem to be confused by the phone and aren't sure if you're on a phone or a tablet or a desktop and it seems as though these apps cannot present a fully functional person of themselves to work with this phone. Shortly after purchasing the phone a green line just appeared out of nowhere about ... MoreI absolutely love the idea of the Z fold phones and it has definitely been an interesting ownership experience. After purchasing the phone I was very happy with the screen clarity and image quality. I like the smaller screen on the front with the option to just open the phone and see a larger clearer version. The unfortunate part is all in the durability and functionality parts of the phones day to day use. SO many clitchy experiences on basic websites or applications. Many apps seem to be confused by the phone and aren't sure if you're on a phone or a tablet or a desktop and it seems as though these apps cannot present a fully functional person of themselves to work with this phone. Shortly after purchasing the phone a green line just appeared out of nowhere about an inch from the bottom all the way across the screen. I was using the phone normally when this happened and watch the line just appear and it has not left since. Then about a month in the was a screen issue that looks like small veins or string that formed in the middle of the screen. One again this appeared during normal use of the phone while in my hands and has not gone away since. Of course the Samsung warranty will not cover such damage as a manufacturer defect but if you have tons of money to continually pay the deductible for a replacement you can have an incredible cool kinda sorta functional tablet, phone, laptop computer thing with cracks and lines you cannot explain. Also the factory installed screen protector was peeling around the edges on its own making it appear to be just a shipping or temporary protective cover and not an actual screen protector. Games do not know how to react to the tablet/phone and MANY apps do not transfer from the open to unopened screens or vice versa. They glitch a bit and ultimately you have to close the applications and reboot them on the other screen. Cases are non protective and they don't stay on the front display side well. Just expected more from such an extremely expensive phone. Processor honestly shows no improvement in app capability and speed. I miss my Note 20 ultra. 2 let downs in a row from my to to phone manufacturer. The s22 ultra was a joke of an upgrade and the Z fold 4 is heartbreaking but I hope out hope that by version number 10 the foldable phone just may become an upgrade for something other than watching movies on a larger screen. Functions like a cheap tablet.

2nd fold model I've owned from Samsung. Top down the best pocket friendly mobile device you can own. I work in IT and the extra large internal screen is a game changer for completing work tasks from remote desktop to managing consoles via a web browser. Front screen is great for quick actions or whenever you don't feel like comitting to the larger screen in some situations. This model is much improved over the fold 3 in terms of the processor, not that the 3 was slow by any means but this device will blaze though anything you throw at it with flying colors. Very good build quality as well. My device unfortunately took a tumble or 2 since I've had it on concrete and tile but only walked away with light scratches. Would not recommend this device though to someone who ... More2nd fold model I've owned from Samsung. Top down the best pocket friendly mobile device you can own. I work in IT and the extra large internal screen is a game changer for completing work tasks from remote desktop to managing consoles via a web browser. Front screen is great for quick actions or whenever you don't feel like comitting to the larger screen in some situations. This model is much improved over the fold 3 in terms of the processor, not that the 3 was slow by any means but this device will blaze though anything you throw at it with flying colors. Very good build quality as well. My device unfortunately took a tumble or 2 since I've had it on concrete and tile but only walked away with light scratches. Would not recommend this device though to someone who has long nails as they can scratch the internal screen. Only other complaint I've heard when friends and family ask to see it is the fact that all of the settings and options although nice overwhelm users used to iOS. I don't have this complaint though as I'm in IT and love the ability to customize my experience from the ground up but understand the concern from others. While this is a great device there is always room for additional improvements/innovation some thing that I would like to see in the future are:Wishlist:-wish the device folded flat/flush(there is a small gap when closed)-wish the front display also had a pixel array to hide the camera when not in use. Would gladly take a dip in image quality for this feature-wish there was a raised texture material on the volume rocker so you can find it easier in the dark or pocket-front display s pen support-wish there was a model variant with S pen slot built into the device. Could make deivce wider to accommodate or modify the hinge to be bigger in order accept an s pen. Would even accept a magnetic option for the pen to attach to the side when not in use etc just something that intergrates the pen itself to the device.-make internal display crease less noticeable, it can be jarring at first to glide your finger over the groove but you get used to after ahwile. Not noticable when viewing content but wish it wasn't there.-Battery-this is a general note for Samsung, after hearing about older devices batteries starting to swell I began looking though storage to find my older note 10 plus and galaxy S9 plus both which had swollen batteries to the point that the back glass cracked and separated from the housing. Also have 2 coworkers and a friend with devices less than 3 years old with the same issues while the old phones were in storage. At this point Samsung you need to take notice on this issue. It isn't simply a fad or bandwagoning of the YouTuber frontlinning the expose it's a real issue. The batteries themselves have a rating of at least 4-5 years printed right on the label and there still is a high probability that this will happen prematurely. I of course intend to upgrade my devices more frequently than that should affect my daily driver but not a good feeling when you spent $1800 on a deivce that my not physically survive a 3 year journey if I choose to keep it that long. Other vendors have had issues like all products there is a fail-rate but Samsung..your name should not always come first in your customers (or competitor's) mind when thinking about battery safety.Tldr: great phone great device, continue leading.the pack for foldables etc and making innovations but fix the battery issue ASAP, there are billions of galaxy's in the world and even if a lower percentage failed that touches almost everyone on the globe in some capacity. At that point everyone on earth would know someone with this issue or know someone who then also knows someone.Excuse format and grammar, quick review