To be eligible for a return, your item must be unused and in the same condition that you received it. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Several types of goods are exempt from being returned. There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use CD, Dvd, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.